We at MyQuest Ltd. ("MyQuest" "us", "we", or "our") recognize and respect the importance of maintaining the privacy of our customers and their end users and has taken steps to comply with the European Union's General Data Protection Regulation, or 'GDPR'. If not otherwise defined herein, capitalized terms have the meaning given to them in the Terms of Service, available at https://app.myquest.co/legal/MyQuestTermsOfService.html ("Terms").This Privacy Notice describes the types of information we collect from you when you visit our website ("Site") and/or use our mobile application ("APP") and/or use our services (" Services")as either an individual using the Services on behalf of a Client or as a Participant. This Privacy Notice also explains how we process, transfer, store and disclose the information collected, as well as your ability to control certain uses of the collected information. "You" means any adult user of the Site, App, and/or Services (as either on behalf of a Client or a Participant) on behalf of an entity, individual or yourself or any parent or guardian of any minor whom you allow to use the Site, App, and/or Services, and for whom you will be held strictly responsible.
If you are an individual located in the European Union ("EU Individual"), some additional terms and rights may apply to you, as detailed herein. MyQuest is the data controller in respect of the processing activities outlined in this Privacy Notice. Our registered office is located at 7 HaAhim Ben Ezer, Petach Tikva, Israel and our company number is 514951441.
When we process information in the context of providing Services to our Clients, including with regard to Participants in each Client's Quests, the applicable Client serves as a controller with respect to such Participant Personal Data (as defined below) and MyQuest serves as a processor on its behalf.
"Personal Data" means any information that refers, is related to, or is associated with an identified or identifiable individual or as otherwise may be defined by applicable law. This Privacy Notice details which Personal Data is collected by us in connection with provision of the Services.
The key points listed below are presented in further detail throughout this Privacy Notice. You can click on the titles in this section in order to find out more information about any topic. These key points do not substitute the full Privacy Notice.
1. Personal Data We Collect, Uses and Legal Basis. Depending on your usage, we collect different types of data and we and any of our third-party sub-contractors and service providers use the data we collect for different purposes, as specified below. You have no legal obligation to provide us with certain Personal Data, but if you refuse to provide such Personal Data we may not be able to register you to the Site or the App and/or provide you with the Services or part thereof.
1.1. Visitors to our Site
1.1.1. Inquiry Content - When you contact us through the Site or by e-mail, including when you book a demo call, we will collect any data you provide, such as your name, email address, title, and the content of your inquiry.
How we use this data: (1) to respond to your request or inquiry and (2) to provide you with newsletters.
Legal Basis: When we respond to your inquiries, we do so in order to perform a contract with you. When we use your data to send you newsletters, we do so based on our legitimate interests to engage our customers and market our products and services.
1.1.2. Automatically Collected Data: When you visit the Site we automatically collect information about your computer or mobile device, including non-Personal Data such as your operating system, and Personal Data such as IP address and device ID, as well as your browsing history and any information regarding your viewing history on our Site. For more information about the cookies and similar technologies we use and how to adjust your preferences, please see the section "Cookies and Similar Technologies" below.
How we use this data: (1) to review usage and operations, including in an aggregated non-specific analytical manner, develop new products or services and improve current content, products, and Services; and (2) to prevent fraud, protect the security of our Site and Services, and address any problems with the Site and/or Services.
Legal Basis: We process this Personal Data for our legitimate interests to develop and improve our products and Services, review usage, perform analytics, prevent fraud, and for our recordkeeping and protection of our legal rights.
1.2. Client Personnel
1.2.1. Registration Data - In order to use our Site and App and/or receive related Services and/or make a purchase through the Site or App, you will be required to register and provide us with the following Personal Data: your name and email address. If you use the Services by logging in through a third-party login/account registration service, we also receive Personal Data about you as provided by such third-party service.
How we use this data: (1) to provide you with the Site, App, and Services, to respond to your inquiries and requests, and to contact and communicate with you; and (2) to prevent fraud, protect the security of and address any problems with the Site or the App, and to provide you with informational newsletters and promotional materials relating to our Site, App and Services, including via email. For more information about our direct marketing activities and how you can control your preferences, please see the Direct Marketing section below.
Legal Basis: (1) We process this Personal Data for the purpose of providing the Services to you and our Clients, which is considered performance of a contract with you or our Clients, as applicable, including responding to your inquiries and requests and providing customer support. (2) When we process your Personal Data for the purposes of preventing fraud, protecting the security of and/or addressing problems with the Site, App, and Services and/or for the purpose of providing you with informational newsletters and promotional materials relating to our Services, such processing is based on our legitimate interests.
1.2.2. Materials You Upload – Any materials including images and/or pictures and/or photos and/or documents you may upload to the Site or App will be collected by us.
How we use this data. To provide you with the Services.
Legal Basis. We process this Personal Data for the purpose of performance of a contract with you or our Clients, as applicable.
1.3. Participants.If you are a Participant, the applicable Client serves as the data controller for your data and we serve as a processor on his/her behalf. To learn more about the personal data we process in this capacity, please contact the applicable Client.
2.1. Statistical Information and Analytics. We and/or our service providers use analytics tools, including "Google Analytics" to collect and analyze information about the use of the Site and/or Services, such as how often users visit the Site, what pages they visit when they do so, and what other sites and mobile applications they used prior to visiting the Site. By analyzing the information we receive, we may compile statistical information across a variety of platforms and users, which helps us improve our Site and Services, understand trends and customer needs and consider new products and services, and tailor existing products and services to customer desires. The information we collect is anonymous and aggregated and we will not link it to any Personal Data. We may share such anonymous information with our partners, without restriction, on commercial terms that we can determine in our sole discretion. You can find more information about how Google collects information and how you can control such use at https://policies.google.com/technologies/partner-sites.
2.2. Direct Marketing. As described above, if you request a demo from us via the website or you are one of our Clients' Personnel, we may use your Personal Data to let you know about our products and Services that we believe will be of interest to you. We may contact you by email or through other communication channels. In all cases, we will respect your preferences for how you would like us to manage marketing activity with respect to you. To protect privacy rights and to ensure you have control over how we manage marketing with you:
2.2.1. We will take steps to limit direct marketing to a reasonable and proportionate level and only send you communications which we believe may be of interest or relevance to you.
2.2.2. At any time you can update or correct your personal profile within your account, or change your preferences for the way in which you would like us to communicate with you, including how you receive details of latest offers and newsletters from us.
2.2.3. You can ask us to stop sending email marketing by following the "unsubscribe" link you will find on all the email marketing messages we send you. Alternatively, you can contact us at support@myquest.co.
2.2.4. You can change the way your browser manages cookies, which may be used to deliver online advertising, by following the settings on your browser as explained below. If our marketing activities are based upon your consent, you may withdraw this consent at any time.
3. Sharing the Personal Data We Collect. We share your information, including Personal Data, as follows:
3.1. Clients. When you use the Site or App on behalf of one of our Clients or as a Participant in Client Quests, we share Personal Data about you with the applicable Client.
3.2. Affiliates. We share information, including your Personal Data, with our affiliated companies, MyQuest Inc., where this is necessary to provide you with our products and Services, and for the purpose of management of our business.
3.3. Service Providers, and Subcontractors. We disclose information, including Personal Data we collect from and/or about you, to our trusted service providers and subcontractors, who have agreed to confidentiality restrictions and who use such information solely on our behalf in order to: (1) help us provide you with the Site, App, and/or Services; (2) aid in their understanding of how users are using our Site, App, and/or Services; (3) for the purpose of direct marketing (see above for more details).
Such service providers and subcontractors provide us with IT and system administration services, data backup, security, and storage services, data analysis, help us serve advertisements and provide other marketing services.
3.4. Business Transfers. Your Personal Data may be disclosed as part of, or during negotiations of, any merger, sale of company assets or acquisition (including in cases of liquidation). In such case, your Personal Data shall continue being subject to the provisions of this Privacy Notice.
3.5. Law Enforcement Related Disclosure. We may share your Personal Data with third parties: (i) if we believe in good faith that disclosure is appropriate to protect our or a third party's rights, property or safety (including the enforcement of the Terms and this Privacy Notice); (ii) when required by law, regulation subpoena, court order or other law enforcement related issues, agencies and/or authorities; or (iii) as is necessary to comply with any legal and/or regulatory obligation.
3.6. Mobile information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
3.7. Legal Uses. We may use your Personal Data as required or permitted by any applicable law, for example, to comply with audit and other legal requirements.
3.8. Other Uses or Transfer of Your Personal Data. If you use our Site, App, and/or Services with or through a third-party service, site and/or mobile application, we may receive information (including Personal Data) about you from those third parties. Please note that when you use third-parties outside of our Site, App, and/or Services, their own terms and privacy policies will govern your use of those services.
4.1. We use subcontractors and service providers and have affiliates who are located in countries other than your own, (such as the US) and send them information we receive (including Personal Data). We conduct such international transfers for the purposes described above. We will ensure that these third parties will be subject to written agreements ensuring the same level of privacy and data protection as set forth in this Privacy Notice, including appropriate remedies in the event of the violation of your data protection rights in such third country.
4.2. Whenever we transfer your Personal Data to third parties based outside of the European Economic Area ("EEA") and when required under applicable law, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
4.2.1. We will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission.
4.2.2 Where we use certain service providers not located in countries with an adequate level of protection as determined by the European Commission, we may use specific contracts approved by the European Commission which give Personal Data the same protection it has in the EEA.
4.3. Please contact us at support@myquest.co if you would like further information on the specific mechanism used by us when transferring your Personal Data out of the EEA.
5. Security. We have implemented and maintain appropriate technical and organization security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to Personal Data appropriate to the nature of such data. The measures we take include:
5.1. Iso certification– myQuest has been assessed and complies with the requirements of: ISO/IEC 27001:2013
5.2. Safeguards – The physical, electronic, and procedural safeguards we employ to protect your Personal Data include secure servers, firewalls, antivirus, TLS communication and data encryption.
5.3. Access Control – We dedicate efforts for a proper management of system entries and limit access only to authorized personnel on a need to know basis of least privilege rules, review permissions quarterly, and revoke access immediately after employee termination.
5.4. Internal Policies – We maintain and regularly review and update our privacy related and information security policies.
5.5. Personnel – We require new employees to sign non-disclosure agreements according to applicable law and industry customary practice.
5.6. Encryption – We encrypt the data in transit using secure protocols.
5.7. Database Backup – Our databases are backed up on a periodic basis for certain data and are verified regularly. Backups are encrypted and stored within the production environment to preserve their confidentiality and integrity, are tested regularly to ensure availability, and are accessible only by authorized personnel.
5.8. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
5.9. As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect user IDs and passwords, please take appropriate measures to protect this information.
6. Your Rights - How to Access and Limit Our Use of Certain Personal Data. Subject to applicable law and certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have certain rights in relation to the Personal Data that we hold about you, as detailed below. We will investigate and attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and, in any event, within the timescales provided by applicable data protection laws. We reserve the right to ask for reasonable evidence to verify your identity before we provide you with any information and/or comply with any of your requests, as detailed below:
6.1 Right of Access. You have a right to know what Personal Data we collect about you and, in some cases, to have such Personal Data communicated to you. Subject to applicable law, we may charge you with a fee. Please note that we may not be able to provide you with all the information you request, and, in such case, we will endeavor to explain to you why.
6.2. Right to Data Portability. If the processing is based on your consent or performance of a contract with you and processing is being carried out by automated means, you may be entitled to (request that we) provide you or another party with a copy of the Personal Data you provided to us in a structured, commonly-used, and machine-readable format.
6.3. Right to Data Portability. Subject to the limitations in applicable law, you may request that we update, complete, correct or delete inaccurate, incomplete, or outdated Personal Data.
6.4. Deletion of Personal Data ("Right to Be Forgotten"). You have a right to request that we delete your Personal Data if either: (i) it is no longer needed for the purpose for which it was collected, (ii) our processing was based on your consent and you have withdrawn your consent, (iii) you have successfully exercised your Right to Object (see below), (iv) processing was unlawful, or (iv) we are required to erase it for compliance with a legal obligation. We cannot restore information once it has been deleted. Please note that to ensure that we do not collect any further Personal Data, you should also delete our App from your mobile devices, terminate your account with us, and clear our cookies from any device where you have used our App or visited our Site. We may retain certain Personal Data (including following your request to delete) for audit and record-keeping purposes, or as otherwise permitted and/or required under applicable law.
6.5. Right to Restrict Processing. You can ask us to limit the processing of your Personal Data if either: (i) you have contested its accuracy and wish us to limit processing until this is verified; (ii) the processing is unlawful, but you do not wish us to erase the Personal Data; (iii) it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise, or defend of a legal claim; (iv) you have exercised your Right to Object (below) and we are in the process of verifying our legitimate grounds for processing. We may continue to use your Personal Data after a restriction request under certain circumstances.
6.6. Direct Marketing Opt Out. You can change your mind at any time about your election to receive marketing communications from us and/or having your Personal Data processed for direct marketing purposes. If you do, please notify us by contacting us at support@myquest.co. We will process your request as soon as reasonably possible, however it may take a few days for us to update our records before any opt out is effective.
6.7. Right to Object. You can object to any processing of your Personal Data which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests. If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
6.8. Withdrawal of Consent. You may withdraw your consent in connection with any processing of your Personal Data based on a previously granted consent. This will not affect the lawfulness of any processing prior to such withdrawal.
6.9. Right to Lodge a Complaint with Your Local Supervisory Authority. If you are an EU Individual, you may have the right to submit a complaint to the relevant supervisory data protection authority if you have any concerns about how we are processing your Personal Data, though we ask that as a courtesy you please attempt to resolve any issues with us first.
7.1. Subject to applicable law, we retain Personal Data as necessary for the purposes set forth above. We may delete information from our systems without notice to you once we deem it is no longer necessary for these purposes. Retention by any of our processors may vary in accordance with the processor's retention policy.
7.2. In some circumstances, we may store your Personal Data for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, audit, accounting requirements and so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data, and whether those purposes can be achieved through other means, as well as applicable legal requirements.
7.3. Please contact us at support@myquest.co if you would like details regarding the retention periods for different types of your Personal Data.
8. Cookies and Similar Technologies. We use cookies and similar technologies for a number of reasons, including to help personalize your experience and to personalize the ads we serve you. Third parties through which we provide the Services and/or our business partners may be placing and reading cookies on your browser or using web beacons to collect information in the course of advertising being served on different websites. When visiting this Site and/or App, you shall be notified of the use of and placement of cookies and other similar technologies on your device as specified herein.
8.1 What are Cookies? A cookie is a small piece of text that is sent to a user's browser or device. The browser provides this piece of text to the device of the originating user when this user returns.
8.1.1 A "session cookie" is temporary and will remain on your device until you leave the Site.
8.1.2 A "persistent" cookie may be used to help save your settings and customizations across visits. It will remain on your device until you delete it.
8.1.3 First-party cookies are placed by us, while third-party cookies may be placed by a third party. We use both first- and third-party cookies.
8.1.4 We may use the terms "cookies" to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above, such as web beacons or "pixel tags".
8.2. How We Use Cookies. We use cookies and similar technologies for a number of reasons, as specified below. We will not place any cookies on your browser that are not strictly necessary unless you have first consented to the cookie pop up.
The specific names and types of the cookies, web beacons, and other similar technologies we use may change from time to time. However, the cookies we use generally fall into one of the following categories:
8.3. Third Party Cookies. Our third-party cookies include Google Tag Manager, Facebook Pixel, Hubspot, Google Analytics, and Hotjar.
8.4. How to Adjust Your Preferences. Most Web browsers are initially configured to accept cookies, but you can change this setting so your browser either refuses all cookies or informs you when a cookie is being sent. In addition, you are free to delete any existing cookies at any time. Please note that some features of the Services may not function properly when cookies are disabled or removed. For example, if you delete cookies that store your account information or preferences, you will be required to input these each time you visit.
9. Third-Party Applications and Services. All use of third-party applications or services is at your own risk and subject to such third party's terms and privacy policies.
10. Communications. We reserve the right to send you service-related communications, including service announcements and administrative messages, without offering you the opportunity to opt out of receiving them. Should you not wish to receive such communications, you may cancel your account.
11. Children. We do not knowingly collect Personal Data from children under the age of sixteen (16). In the event that you become aware that an individual under the age of sixteen (16) has enrolled without parental permission, please advise us immediately.
12. Changes to the Privacy Notice. We may update this Privacy Notice from time to time to keep it up to date with legal requirements and the way we operate our business, and we will place any updates on this webpage. Please come back to this page every now and then to make sure you are familiar with the latest version. If we make material changes to this Privacy Notice, we will seek to inform you by notice on our Site or per email.
13. Comments and Questions. If you have any comments or questions about this Privacy Notice or if you wish to exercise any of your legal rights as set out herein, please contact us at support@myquest.co.